Alfa Romeo of Fort Lauderdale is DealerRater’s Florida Alfa Romeo Dealer of the Year
Recognized for Top-tier Reviews from Car Shoppers across the U.S., Ferrari Maserati Alfa Romeo of Fort Lauderdale Has Made a Habit of Exceeding Expectations as a Florida Alfa Romeo Dealer.
Fort Lauderdale, FL – February 2, 2021 –Alfa Romeo of Fort Lauderdale was awarded a 2021 Consumer Satisfaction Award and a Florida Alfa Romeo Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and a company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews. See the full list of winners U.S. and Canada. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews. See the full list of winners U.S. and Canada.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Ferrari Maserati Alfa Romeo of Fort Lauderdale stood out among peers in Florida,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Ferrari Maserati Alfa Romeo of Fort Lauderdale provided superior customer service in 2020.”
Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols
Features such as online and video chat, at-home delivery, and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointment.1 The Dealer of the Year Awards indicate the value car shoppers place on dealers’ adaptability to pandemic realities. Dealers who implemented Covid-19 health and safety protocols, such as masks, social distancing, and sanitization, received more positive reviews at a rate of nearly 30 to 1.2
Strong Dealer Engagement and Review Response Rate Critical for Success
The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is the review response rate, with 80% of award-winning dealers responding to customers at double the average response rate.1 Dealers that go above and beyond traditionally respond within 24 hours. Additionally, about 75% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.1
Consumer Satisfaction Award Methodology
Consumer Satisfaction Awards are given to the top 10% of U.S. new-car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2020 calendar year. Visit DealerRater.com for a full list of winners, U.S. and Canada.
1 DealerRater Internal Data, January 2021
2 DealerRater Internal Data, October 2020
DealerRater Dealer of the Year Award Methodology
The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the 2020 calendar year.
DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating, and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings, and, ultimately, generate higher-quality leads that close, faster.
Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.
About Alfa Romeo of Fort Lauderdale
We appreciate that you’ve considered us for your Alfa Romeo purchase. We are Fort Lauderdale’s factory-authorized Alfa Romeo dealer. Alfa Romeo of Fort Lauderdale is dedicated to providing you with exceptional customer service that parallels the premium quality of our vehicles. Our experienced and dedicated staff will guide you through every aspect of the shopping process.
From sales to service, we are committed to provide you
with a premium experience in all areas. We look forward to serving you!
At Alfa Romeo of Fort Lauderdale, we sell vehicles that offer the best of performance and luxury. Feel free to browse our inventory, request more information about vehicles, set up a test drive, or inquire about financing. If you would rather discuss your options with our sales staff, visit our contact us page for interactive driving directions and other contact information.
John Vogel, Director of Marketing
Ferrari-Maserati- Alfa Romeo of Fort Lauderdale